To know more about the shipping process if you aim to place an order on SneakersFactoryClub or have placed an order, please browse the information below.
Where is the order shipped from?
Each order is shipped from Hong Kong.
If there are multiple items in one order, it will be separated into multiple packages.
A single package can only contain a pair of shoes.
How long the delivery will take?
The delivery time varies by the destination country and shipping method.
To Europe: 16 ~22 calendar days
Shipping Method: Air shipping + DHL Express
Timeline:
- Step 1: Process order (2~4 days)
- Step 2: Ship out the package (A DHL tracking number will be updated in 2~3 days after shipping)
- Step 3: Air shipping to Germany and processing customs clearance ( 9~12 days)
- Step 4: DHL picks up the package in Germany, ships it to the destination country, and delivers it to the recipient via the local courier company. (3~5 days)
Note: Tracking will be available only after the DHL picks up the package. Want to know the shipping progress before that, please contact our customer service.
To the U.S. :
Shipping Method: (2 options)
Standard shipping: Air shipping + USPS (22 ~30 calendar days)
Timeline:
- Step 1: Process order (2~4 days)
- Step 2: Ship out the package (A USPS tracking number will be updated in 2~3 days after shipping)
- Step 3: Air shipping to the U.S. and processing customs clearance ( 15~18 days)
- Step 4: USPS picks up the package, and delivers it to the recipient (5~8 days)
Note: Tracking will be available only after the USPS picks up the package. Want to know the shipping progress before that, please contact our customer service.
Expedite shipping: FedEx (10 ~15 calendar days)
Timeline:
- Step 1: Process order (2~4 days)
- Step 2: Pass over the package to FedEx in Hong Kong (A FedEx tracking number will be updated in 2~3 days)
- Step 3: FedEx delivers it to the recipient in the U.S. (6~8 days)
How to track the order's shipping progress?
There are 2 ways to track the order
By tracking number:
Track the order by entering the tracking number on the courier's official website. The tracking number will be emailed to the customer's email after shipping.
By QC system:
Enter the last 6 digits of the recipient's contact number to track the order on our QC system